About ML Website Designs
Mary LoSardo, the "ML" of ML Website Designs, brings more than thirty years of experience in training, management consulting, communications, customer service and technology to the development of websites that meet client needs.
As a consultant, Mary was an early user of database and productivity software and was one of the earliest in the field to apply quality improvement concepts to the services sector. Using the worldwide web as a research tool and seeing its potential for customer contact and enhanced service, it was a natural to move into website design.
Today, a website is not merely important tool for attracting and retaining customers -- it has become a necessity. As the cost of web hosting continues to decrease, the internet makes it possible for a new business to reach a greater customer base for a modest investment in money and manpower.
Because a website provides potential customers with their first impression of the company, Mary's approach to web development is driven by her experience in service quality, emphasizing affordable sites that clearly communicate communicate company products and services. Sites are designed to be
- quickly accessed
- clean to look at
- easy to navigate and
- easy to update
Before developing a website, Mary looks at an organization's overall systems and processes. A website must not stand alone. Since it is a natural way for customers to contact a business, ways of responding to web-initiated contacts must be built into existing procedures.
No business is too small to benefit. To learn how ML Website Designs can help your organization, email us today.
You can also reach ML Website Designs at
Bayonne, NJ 07002-8223
Credentials: Mary LoSardo
- BA, MBA - New York University
- Certificate, Website Development (with honors) - Chubb Institute
- Examiner - Department of Commerce's Malcolm Baldrige Quality Award
- Judge - President's Award, Federal Quality Program
- Co-author (with Norma Rossi) - At the Service Quality Frontier: A Handbook for Managers. Consultants and Other Pioneers (ASQC Quality Press, 1993)